FAQs
Frequently Asked Questions
How can I order medicines?
You can send your prescription on WhatsApp or call us to place your order.
Do you deliver at home?
Yes, we offer free home delivery, 24 hours a day.
Is a prescription required for all medicines?
Only some medicines need a doctor’s prescription. Others can be bought without it.
Do you have a doctor or pharmacist I can talk to?
Yes, we have doctors and pharmacists to guide you anytime.
Can I get an eye checkup at Nova?
Yes, we offer free eye tests at our store.
Do you provide lab tests or diagnostics?
Yes, we offer lab tests through our diagnostic center.
What are your timings?
We are open 24 hours, every day.
Do you have baby products?
Yes, we have baby milk, diapers, and other baby items.
Can I get help to understand my medicine?
Yes, our staff can explain how to use your medicine.
Do you sell eye drops and glasses?
Yes, we have eye drops, glasses, and contact lenses.
Can I send someone else to pick up my medicine?
Yes, you can send a family member or friend to collect it.
Is your staff trained?
Yes, our team is qualified, helpful, and ready to guide you.
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