At Nova Pharmacies, we value your trust and are committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us — whether you’re shopping online, visiting our store, or contacting us for support.
Information We Collect
When you use our services, we may collect the following:
- Personal Identification Information: Name, phone number, email address, postal address, CNIC (if required for controlled medicines).
- Health-Related Information: Uploaded prescriptions, medical details provided for order fulfillment, and history of purchased medicines.
- Order & Payment Data: Transaction details, billing address, and payment method (processed via secure third-party providers; we do not store card details).
Device & Usage Info: IP address, device type, browser type, pages visited, and interaction with our website or ads.
How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders accurately and efficiently.
- To verify prescriptions and ensure legal compliance.
- To provide professional health consultations or recommendations.
- To improve our website, services, and customer experience.
- To send you updates about new products, discounts, and health tips (if you opt-in).
- To meet regulatory requirements from health authorities in Pakistan.
Data Sharing and Disclosure
We only share your personal information with:
- Licensed pharmacists and our in-house medical team for prescription review and consultation.
- Logistics providers for home delivery services.
- Secure payment gateways for processing transactions.
- Government or regulatory bodies, only if legally required (e.g., for prescription audits or compliance with DRAP).
We do not sell, trade, or rent your information to third parties for marketing purposes.
Data Protection & Security
Nova Pharmacies uses the following measures to protect your information:
- SSL encryption on our website.
- Restricted access to sensitive health or personal data.
- Secure storage systems for internal order and prescription records.
- Staff training to handle customer data responsibly.
Despite our efforts, no online platform is 100% immune to security risks. We recommend that users also take precautions like safeguarding passwords and logging out after use.
Cookies & Tracking Tools
Our website uses cookies to
- Track how you use our site to improve performance.
- Show you relevant ads or recommendations (only if cookies are accepted).
- Remember your preferences and saved items.
You may disable cookies in your browser settings, but this may limit some site features.
Children’s Privacy
We do not knowingly collect data from children under the age of 13. Any health-related purchases for minors must be made by a parent or legal guardian.
Your Rights
You have the right to:
- Access the data we hold about you.
- Correct inaccurate information.
- Request deletion of your data (if not required by law to retain it).
- Opt out of promotional messages at any time via unsubscribe links or by contacting us.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website. Significant changes will be communicated via email or platform notifications.
Contact Us
If you have any questions, concerns, or data requests, reach out to us at:
📞 +92 332 – 7335555
📧 info@novapharmacies.pk
📍80 D2 Johar Town Phase 1, Lahore