Welcome to Nova Pharmacies. By using our website, mobile services, or shopping at any of our physical locations, you agree to the terms outlined below. These Terms & Conditions ensure clarity, safety, and compliance for both Nova Pharmacies and our valued customers.

Use of Our Services

By accessing or using any of our platforms (website, social media, in-store services), you confirm that:

• You are at least 18 years old or are using our services with the supervision of a parent or guardian.
• You agree to comply with all applicable laws and regulations, including prescription drug regulations in Pakistan.
• You will not use our platform for unlawful purposes, including attempting to purchase restricted medicines without valid prescriptions.

Prescription Medicines

• Certain medicines listed on our website or in-store require a valid prescription from a registered medical practitioner.
• Nova Pharmacies reserves the right to verify prescriptions before fulfilling an order.
• Any attempt to misuse or forge prescriptions will lead to cancellation of the order and may be reported to regulatory authorities.

Product Availability & Pricing

• All products listed are subject to availability. We try to keep stock levels updated, but availability is not guaranteed.
• Prices may change without prior notice due to supplier adjustments, regulatory updates, or stock changes.
• In case of any pricing error on the website, we reserve the right to correct it and inform you before processing the order.

Order Acceptance & Cancellation

• An order confirmation does not mean the order has been accepted. We reserve the right to cancel or refuse an order due to prescription issues, stock unavailability, or suspicious activity.
• Customers may cancel an order before it is dispatched. Once shipped or delivered, cancellations may not be possible.

Returns & Refunds

• Non-returnable items include most medicines and temperature-sensitive products, unless there is a proven defect or delivery error.
• For eligible items, returns must be requested within 3 days of delivery.
• Refunds (if approved) will be processed to your original payment method or as store credit.

Delivery & Shipping

• We offer delivery services in selected areas (mainly Lahore). Timelines may vary depending on product type and delivery address.
• Nova Pharmacies is not responsible for delays caused by courier partners, weather conditions, or public holidays.

Health & Safety Disclaimer

• All health-related content on our platforms is for informational purposes only and is not a substitute for professional medical advice.
• Customers are encouraged to consult qualified healthcare providers before starting any new medication or treatment.

Account Responsibility

• You are responsible for maintaining the confidentiality of your account and login credentials.
• Any actions taken through your account will be considered as authorized unless reported to us.

Limitation of Liability

Nova Pharmacies, its employees, or affiliates will not be held liable for:

• Any indirect or consequential losses arising from your use of our services.
• Misuse of products purchased from us without medical guidance.
• Errors or omissions on our website, although we strive to ensure all information is accurate.

Intellectual Property

All website content, logos, product images, and materials are the property of Nova Pharmacies and are protected by applicable copyright and trademark laws. Unauthorized use or reproduction is not permitted.

Governing Law

These terms shall be governed by and interpreted under the laws of Pakistan. Any disputes shall be resolved under the jurisdiction of courts located in Lahore.

Contact Us

For any questions, concerns, or legal matters related to these terms, reach out to:

📞+92 332 – 7335555
📧 info@novapharmacies.pk
📍80 D2 Johar Town Phase 1, Lahore